Frequently
asked questions.

A matched set of blue HDPE moving crates with attached lids, plus one or two tote dollies depending on your package. Each crate measures 27.3 × 17.2 × 12.6 inches, holds 2.5 cubic feet, and weighs 7.7 pounds empty.

The container has a published load rating up to 100 pounds, but that is not a lifting recommendation. Pack each crate only to a weight you can safely carry. Use smaller loads for books, dishes, and other dense items.

Attached lids close without tape, rigid walls keep their shape, and every crate shares the same footprint for orderly stacking. When you finish unpacking, there is no cardboard pile to break down.

No. Latchcrate rents reusable moving boxes. You arrange your own moving help, vehicle, and transportation.

No. We focus on the boxes used for packing. We do not load, drive, transport, or unload customer belongings.

Automated checkout currently serves Barrington, Dover, Durham, Exeter, Greenland, Hampton, Hampton Falls, Lee, Madbury, New Castle, Newington, Newmarket, North Hampton, Portsmouth, Rye, Seabrook, and Stratham, New Hampshire. Both delivery and pickup addresses must be in this service area.

Yes. Every package includes free delivery and pickup across the New Hampshire Seacoast. You do not have to collect or return the empty rental equipment; you still pack and move your belongings.

Two-week packages are $129 for Studio (20 crates + 1 dolly), $159 for 1-bedroom (30 crates + 1 dolly), and $199 for 2-bedroom (40 crates + 2 dollies). NH Seacoast delivery and pickup are included.

Email [email protected] for a quote before checkout. Extensions and custom quantities are not automatically priced in the fixed-package flow.

No sales tax is added for the current New Hampshire-only service. The checkout total is the listed package price, including the stated crates, dollies, delivery, and pickup. Any separately requested custom work must be quoted and approved before it is charged.

The customer chooses a delivery date and a later pickup date, up to 14 calendar days after delivery. Longer rentals require a quote before checkout.

Your paid reservation confirms the dates and equipment. Latchcrate will contact you afterward to confirm the exact arrival windows. You are responsible for providing safe, lawful access to both addresses.

Cancel at least 48 hours before the scheduled delivery date for a full refund, or reschedule without a fee subject to inventory availability. Cancellations inside 48 hours are not refundable except where required by law or when Latchcrate cannot provide the reserved service.

If customer absence or inaccessible premises prevent delivery, one redelivery attempt is included. Any further service must be arranged with support and quoted before it is charged.

Yes — each package includes one or two tote dollies depending on size.

Normal wear is expected and is not charged. Latchcrate does not save your card for later charges. A missing item or severe damage claim must be documented and handled through a separate invoice; no post-rental amount is automatically charged by this checkout.

You pack, load, transport, unload, and unpack your belongings. Latchcrate rents and delivers the empty crates and dollies; it is not a moving company and does not handle customer property.